Shipping Policy

• Orders are processed & shipped within 2–3 business days.
  
• Delivery is usually completed within 6-7 business days after dispatch.
  
• Delivery timelines are estimated and may vary due to courier or location-related factors.
  
• Shipping charges (if any) are shown at checkout.
  
• Zavya Fashion is not responsible for delays caused by courier partners or unforeseen circumstances.
  

How do I cancel/change my order?

You can cancel/change your order if it has not been processed. To do so, you can WhatsApp us on  +91 8780076507

Return & Exchange Policy

At Zavya Fashion, we carefully check every product before dispatch to ensure the best quality for our customers. However, in rare cases where you receive a damaged product or an incorrect item, you may request a return or exchange as per the policy below.

Eligible Cases

Returns or exchanges are accepted only in the following situations:

• 
  You received a damaged product
  
• 
  You received a wrong product (different from what was ordered)
  

Requests for size issues, color differences, or change of mind will not be accepted.

Return Request Time

Customers must raise a return request within 2 days of delivery.

Requests made after this period will not be accepted.

Mandatory Opening Video

An opening/unboxing video is compulsory to claim a return or exchange.

• 
  The video must be recorded while opening the package.
  
• 
  Requests without a valid opening video will not be accepted.
  

Return Process

To request a return or exchange:

Step 1: Contact us on WhatsApp at  +91 8780076507

Step 2: Share the following details:

• 
  Order Number
  
• 
  Opening/Unboxing Video
  
• 
  Clear photos of the product
  

Step 3: Once the request is verified and approved, our team will provide further instructions for the return process.

Important Notes

• 
  The product must be returned in its original condition with tags and packaging.
  
• 
  Zavya Fashion reserves the right to approve or reject return requests after inspection.